The SoNo Collection FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 10AM–8PM Sunday: 11AM–7PM
203.299.0701
100 N. Water St., Norwalk, CT 06854
Exit 14
Norwalk, CT
Yes, The SoNo Collection mall walking is available starting one hour before the mall opens.
Job openings at The SoNo Collection are available on our jobs page on our website. You will find a list of available positions at The SoNo Collection with descriptions of the job and its requirements, as well as information on how to apply.
Yes, dog owners can bring their well-behaved dogs to the common areas of the mall. Pet policies vary by store/restaurant; please check with each retailer/restaurant to confirm whether or not dogs are allowed.
Yes
We kindly request all our guests adhere to our code of conduct while visiting the property.
Smoking is only allowed in designated smoking areas.
For those interested in participating in scavenger hunts, kindly reach out to our management office for further details and arrangements.
Several hotels are available in the surrounding area, with the Residence Inn by Marriott being the closest, situated in downtown South Norwalk. For a comprehensive list of hotels in the area, please visit www.norwalkct.gov.
Several local attractions near The SoNo Collection include the Maritime Aquarium, Lockwood Mathews Mansion Museum, and The Norwalk Art Space. For additional attractions, please visit www.norwalkct.gov.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
First level, next to Nordstrom and next to Bloomingdale’s Second level, next to Nordstrom and next to Bloomingdale’s Third level, next to Nordstrom
First level, next to Nordstrom Second level, next to Nordstrom Third level, next to Nordstrom
First level, next to Nordstrom Second level, next to Nordstrom Third level, next to Nordstrom
Yes. Nursing Lounges and are located on levels 1 – 3 near Nordstrom. Although The SoNo Collection provides comfortable private areas defined as Family Restrooms, the act of breastfeeding is NOT limited to only these areas and is allowed throughout the common area of the center.
The SoNo Collection offers a variety of seating areas throughout the property.
SERVICES
No
Kids can enjoy bowling at Pinstripes and explore the Galaxy VR arcade, which is suitable for ages 5 and up. Plus, more children’s stores and activities are coming throughout the year—stay tuned!
To find Rideshare stands at The SoNo Collection, turn left off North Water Street and look for the valet area on level P2.
No
No
While the Pup Park is a seasonal feature available only during the summer at The SoNo Collection, we encourage you to stay tuned for updates on our events page. Feel free to bring your well-behaved, four-legged friends to enjoy our dog-friendly stores, public spaces, and common areas throughout the year.
No
No
No
No
There is not a dedicated lawn for this property.
Yes, it is available at our drop off and loading area on P2, at the valet stand.
Taxis can pick up at the same location as the rideshare service on P2, at the valet stand.
Bus service to and from The SoNo Collection is provided by NORWALK TRANSIT DISTRICT. Bus service is available at the Southwest Plaza entrance near North Water Street and West Avenue. The following routes provide direct service to The SoNo Collection: Wheels Route 10 Conn Ave. Shuttle
No, we do not offer a shuttle service; however, there are public transportation stops conveniently located near the mall.
If your battery fails, contact Security so they can use one of our jumper packs to help jumpstart a vehicle.
If you cannot locate your vehicle, or have forgotten where you have parked, Security will be happy to assist you in locating your vehicle.
If further assistance is needed, the Security Office can contact Fedor’s Towing to take your car to an auto shop.
No
No
Visitor information is accessible through our digital directory boards, the security office, and on our website.
STORES & DINING OPTIONS
Yes, our rooftop dining option, Pinstripes, offers outdoor seating.
Yes, Yard House, Pinstripes, Jacob’s Pickles, Bazille and Uncle Seven all offer group dining options.
PARKING & VALET
$1 per hour.
Yes, there is local parking.
Yes, valet parking is available on parking level P2 (the blue level) Thursday–Sunday near the curbside amenities.
Yes, there are electric car charging stations on levels P2, P3, L1, L2, and L3.
No, while there isn’t specific family parking, there are numerous parking spots conveniently located near the various entrances.
SECURITY
203.831.9759, located on level P4 in the parking garage near the Bloomingdale’s mall entrance
Located at The SoNo Collection security office on level P4 in the parking garage near the Bloomingdales mall entrance
Yes, contact security at (203)299-0701
Yes, the Security Office can immediately contact the appropriate police agency if necessary or requested.
Yes, contact security at (203)299-0701
AMENITIES
Wheelchairs are available for use and can be checked out at the SECURITY OFFICE located on the ground level.
No
The SoNo Collection has an elevator at the entrance at West Avenue and North Water Street that leads to retail level 1 as well as two other passenger elevators near Nordstrom and Bloomingdales. There are three sets of elevators that service levels P1 – P4 of the parking garage and an additional set of elevators for the retail and mezzanine portion of the garage.
Mobile phone charging stations are located at most seating areas throughout the mall.
The SoNo Collection has three People’s United Bank ATM locations on levels 1, 2 and 3 of the shopping center near Nordstrom.
No
Yes, right out front along West Avenue there are multiple bike racks.
MALL FEEDBACK
Second floor, behind H&M, past restroom behind H&M
On our website, thesonocollection.com