The SoNo Collection hours are:
The SoNo Collection’s phone number is (203) 299-0701
The SoNo Collection’s address is 100 North Water Street, Norwalk CT, 06854. You can find directions to the mall here. Shoppers may access parking for The SoNo Collection from either North Water Street or West Avenue. Bus service is provided by Norwalk Transit District.
To access The SoNo Collection’s free Wi-Fi, look for the Wi-Fi network called “.SoNoCollectonGuest” and select to join. This will grant you free access to the mall’s Wi-Fi network.
Mall maps are available on the digital directories that are located at the mall entrances. You can also view a digital map of The SoNo Collection here.
Yes, The SoNo Collection mall walking is available starting one hour before the mall opens.
The SoNo Collection allows dog owners to bring their well-behaved dogs to the common areas of the mall. Pet policies vary by store/restaurant, please check with each retailer/restaurant to confirm whether or not dogs are allowed. See more on our pet policy.
The SoNo Collection Events are listed on our website and social media pages and you can sign up for our mailing list to receive updates as well. From exciting events such as new art installations, to in-store demos, and entertainment, we're always offering fun experiences for our guests.
Job openings at The SoNo Collection are available on our Jobs Page. You will find a list of available positions at The SoNo Collection with descriptions of the job and its requirements as well as information on how to apply.
Additional information on parking at The SoNo Collection can be found on the Parking Page, or by contacting Parking Customer Service at (844) 236-2011. There is a large parking garage that allows for easy access into the mall. The parking garage is $1.00 per hour and valet is also available.
The Parking Rate at The SoNo Collection is $1 per hour.
Self-parking is payable via app, text, pay station or online at the Premium Parking website.
We have suspended Valet due to covid and are instead using that location for Curbside fulfillment.
To find Rideshare stands at The SoNo Collection, turn left off North Water Street and look for the valet area on level P2. You can view an interactive map of the Rideshare area here.
Bus service to and from The SoNo Collection is provided by Norwalk Transit District. Bus service is available at the Southwest Plaza entrance near North Water Street and West Avenue. The following routes provide direct service to The SoNo Collection:
Wheels Route 10
Conn Ave. Shuttle
There are restrooms on each level of The SoNo Collection:
The SoNo Collection has three family restrooms, one on each level of the mall:
Nursing Lounges and are located on levels 1 – 3 near Nordstrom. Although The SoNo Collection provides comfortable private areas defined as Family Restrooms, the act of breastfeeding is NOT limited to only these areas and is allowed throughout the common area of the center.
The SoNo Collection offers a variety of seating areas throughout the property. Most of the seating areas throughout the mall have mobile device charging stations for our guests to use.
Please call The SoNo Collection Security at (203) 831-9759 to speak with a mall security officer.
The SoNo Collection’s Lost and Found is located at The SoNo Collection security office on the ground level. You may contact mall security about the Lost and Found by dialing (203) 831-9759.
Wheelchairs are available for use at The SoNo Collection and can be checked out at the Security Office located on level P4. You can contact mall security for more information.
Strollers are not available for rent at The SoNo Collection.
Unfortunately, there is not a play area at The SoNo Collection at this time but CAMP provides a number of activities for kids and families.
The SoNo Collection has an elevator at the entrance at West Avenue and North Water Street that leads to retail level 1 as well as two other passenger elevators near Nordstrom and Bloomingdales. There are three sets of elevators that service levels P1 – P4 of the parking garage and an additional set of elevators for the retail and mezzanine portion of the garage.
The SoNo Collection has three People’s United Bank ATM locations on levels 1, 2 and 3 of the shopping center near Nordstrom.
A list of The SoNo Collection stores can be located online in our directory. Visit our directory page to view the list of all stores and find their location in the mall using our interactive map.
Submit feedback about The SoNo Collection, click the "Feedback" link in the footer of the website.
To give feedback to an actual store at The SoNo Collection, we recommend utilizing the directory function to locate the phone number on the retailer page to leave direct feedback with the retailer.