The SoNo Collection FAQs

The SoNo Collection hours are:

• Monday through Saturday: 10am - 9pm
• Sunday: 11am - 6pm

The SoNo Collection’s phone number is (203) 299-0701

The SoNo Collection’s address is 100 North Water Street, Norwalk CT, 06854. You can find directions to the mall here. Shoppers may access parking for The SoNo Collection from either North Water Street or West Avenue. Bus service is provided by Norwalk Transit District. 

To access The SoNo Collection’s free Wi-Fi, look for the Wi-Fi network called “.SoNoCollectonGuest” and select to join. This will grant you free access to the mall’s Wi-Fi network.

Mall maps are available on the digital directories that are located at the mall entrances. You can also view a digital map of The SoNo Collection here, https://www.thesonocollection.com/en/directory/map/. 

Yes, The SoNo Collection mall walking hours are:

• Monday through Saturday: 10am - 9pm
• Sunday: 11am - 6pm

Yes, pets are allowed at The SoNo Collection. 

The SoNo Collection Events are listed on our website and social media pages and you can sign up for our mailing list to receive updates as well. From exciting events such as new art installations, to in-store demos, and entertainment, we're always offering fun experiences for our guests. 

Job openings at The SoNo Collection are available on our Jobs Page. You will find a list of available positions at The SoNo Collection with descriptions of the job and its requirements as well as information on how to apply. 

Additional information on parking at The SoNo Collection can be found on the Parking Page, or by contacting Parking Customer Service at (844) 236-2011. There is a large parking garage that allows for easy access into the mall. The parking garage is $1.00 per hour and valet is also available.

Parking Rates for The SoNo Collection:

Self-parking:

• 3 hours: $3
• 4 hours: $4
• 9 hours: $6
• All Day: $9

Self-parking is payable via app, text, pay station or online at the Premium Parking website.

Valet service starts at $6 for six hours. Nordstrom and Bloomingdale’s offer validated parking (up to 3 hours).

We offer valet parking at The SoNo Collection’s main mall entrance. Turn left off N. Water Street and look for the valet area on level P2. The valet service starts at $6 for six hours.

Valet Parking:

• 6 hours: $6
• 9 hours: $10
• All Day: $14

The designated employee parking floor for The SoNo Collection is P1. All employees must park on this level. Parking rules are enforced by Admiral Enforcement. 

To find Rideshare stands at The SoNo Collection, turn left off North Water Street and look for the valet area on level P2. You can view an interactive map of the Rideshare area here.

Bus service to and from The SoNo Collection is provided by Norwalk Transit District. Bus service is available at the Southwest Plaza entrance near North Water Street and West Avenue. The following routes provide direct service to The SoNo Collection:

Wheels Route 10
Conn Ave. Shuttle   

There are restrooms on each level of The SoNo Collection:

• 1st level next to Nordstrom (Family Restroom)
• 1st level next to Bloomingdale’s
• 2nd level next to Nordstrom (Family Restroom)
• 2nd level next to Bloomingdale’s
• 3rd level next to Nordstrom (Family Restroom)

The SoNo Collection has three family restrooms, one on each level of the mall: 

• 1st level next to Nordstrom
• 2nd level next to Nordstrom
• 3rd level next to Nordstrom

The SoNo Collection’s family restrooms are available to be used as Nursing Lounges and are located on levels 1 – 3 near Nordstrom. Although The SoNo Collection provides comfortable private areas defined as Family Restrooms, the act of breastfeeding is NOT limited to only these areas and is allowed throughout the common area of the center. 

The SoNo Collection offers a variety of seating areas throughout the property. Most of the seating areas throughout the mall have mobile device charging stations for our guests to use. 

Please call The SoNo Collection Security at (203) 299-0701 #1 to speak with a mall security officer.

The SoNo Collection’s Lost and Found is located at The SoNo Collection security office on the ground level. You may contact mall security about the Lost and Found by dialing (203) 299-0701 #1.

Wheelchairs are available for use at The SoNo Collection and can be checked out at the Security Office located on level P4. You can contact mall security for more information. 

Strollers are not available for rent at The SoNo Collection.

Unfortunately, there is not a play area at The SoNo Collection at this time. 

The SoNo Collection has an elevator at the entrance at West Avenue and North Water Street that leads to retail level 1 as well as two other passenger elevators near Nordstrom and Bloomingdales. There are three sets of elevators that service levels P1 – P4 of the parking garage and an additional set of elevators for the retail and mezzanine portion of the garage. 

The SoNo Collection has three United People’s Bank ATM locations on levels 1, 2 and 3 of the shopping center near Nordstrom. 

A list of The SoNo Collection stores can be located online in our directory. Visit our directory page to view the list of all stores and find their location in the mall using our interactive map. 

Submit feedback about The SoNo Collection here: https://www.thesonocollection.com/feedback    

To give feedback to an actual store at The SoNo Collection, we recommend contacting the specific retailer for feedback.