The SoNo Collection FAQs

• Mon-Sat 10a-9p
• Sunday 11a-6p

(203) 299-0701

100 North Water Street, Norwalk CT, 06854

Free Wifi Is available throughout the property.

Mall maps are available on the digital directories that are located at the mall entrances.

Yes.

Yes.

SoNo Events are listed on our website and social media pages and you can sign up for our mailing list to receive updates as well.

Job postings are available on our website and our tenants post online as well.

Additional information on parking can be found by contacting Parking Customer Service at (844) 236-2011.

Parking Rates

Self-parking 

3 hours: $3

4 hours: $4

9 hours: $6

All Day: $9

Valet Parking

6 hours: $6

9 hours: $10

All Day: $14

The designated employee parking floor is P1.  All employees must park on this level.  Parking rules are enforced by Admiral Enforcement. 

Turn left off North Water Street and look for valet area on level P2.

Bus service is provided by Norwalk Transit District. Bus service is available at the Southwest Plaza entrance near North Water Street and West Avenue. The following routes provide direct service to The SoNo Collection:

Wheels Route 10

Conn Ave. Shuttle   

Learn More

• 1st level next to Nordstrom (Family Restroom) 
• 1st level next to Bloomingdale’s
• 2nd level next to Nordstrom (Family Restroom)
• 2nd level next to Bloomingdale’s
• 3rd level next to Nordstrom (Family Restroom) 

• 1st level next to Nordstrom
• 2nd level next to Nordstrom
• 3rd level next to Nordstrom

Family restrooms are available to be used as Nursing Lounges and are located on levels 1 – 3 near Nordstrom. Although The SoNo Collection provides comfortable private areas defined as Family Restrooms, the act of breastfeeding is NOT limited to only these areas and is allowed throughout the common area of the center. 

The SoNo Collection offers a variety of seating areas throughout the property.

Please call Security at (203) 299-0701 #1

The SoNo Collection’s Lost and Found.  You may contact security by dialing (203) 299-0701 #1.

Wheelchairs are available for use and can be checked out at the Security Office located on level P4. 

Strollers are not available for rent at The SoNo Collection.

Unfortunately, there is not a play area at this time.

Escalators are located near Nordstrom, Bloomingdale’s and the Southwest Plaza entrance at West Avenue and North Water Street.  There is also a passenger elevator at this entrance that leads to retail level 1 and two other passenger elevators near Nordstrom and Bloomingdales. There are also three sets of passenger elevators that service levels P1 – P4 of the parking garage and an additional set of elevators for the retail and mezzanine portion of the parking garage. Freight elevators are located throughout the property in the service corridors.

There are three People’s Bank ATM locations on levels 1, 2 and 3 of the shopping center near Nordstrom. 

The SoNo Collection stores can be located online. Click HERE to visit our directory.

Management Office: (203) 299-0701

Please contact the store directly with feedback.