Job at Warby Parker

Job at Warby Parker

Contact:
Sarah Leising
Phone number +1-203-299-0701

Store Leader

Location pin iconWarby Parker
Full Time
Posted Tue, Jan 14
Contact:
Sarah Leising
Phone number +1-203-299-0701

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders—Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role.

What you'll do:

-Represent and communicate Warby Parker’s values and philosophy to customers and team members

-Execute and improve all operational activities to meet your store's financial targets and customer experience goals

-Consistently follow company-wide processes to maintain brand consistency

-Manage daily scheduling and payroll for the entire store team

-Coordinate store events with our Marketing team

-Implement existing procedures (and create new ones!) to protect the company’s inventory and assets

Who you are:

-Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)

-Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals

-A clear, honest, and empathetic communicator who's able to make tough decisions

-An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results