A lead, Stage Experience Lead will be assigned oversight of all Worlds on-stage within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. A Stage Experience Lead is responsiblefor ensuring that all members of theri team execute Sephora's selling model and provide outstanding client service so that they store achieves and exceeds company objectives. They are also responsible for providing development and direction to all cast members in the Worlds in the execution of their specific duties.
-Ensure all on-stage cast properly execute Sephora's selling model, "Get, Give, Teach, Sell"
-Execute cast training outside of Daily Dose.
-Support the Operations team by ensuring that all merchandising concepts and on-stage visuals are within company standard.
-Support the timely response to all client feedback for the Worlds.Partner with the Store Director to action client-related issues/feedback from Sephora's client feedback tool (Medallia)
-Ensure that all cast have accesss to alll store brands visiting the store.
-Support all World setting cast being properly trained in all Client Interactive Technology, including but not limited to IDs, tablets, MPOS, POS, OLR and the Digital Makeover Guide.
-1 to 3 years' expereince in a smiliar role at a smiliar volume store or equivalent in internal experince.
-Proven ability to influence peers and provide feedback.
-Ability to demonstrate strong client service skills.
-Dmonstrated effective time management and problem solving skills.
-Good understanding of Sephora's business.
-Wear cosutme provided.
-Accurate use of timekeeping system.