Job at Altar'd State

Job at Altar'd State

Lauren Hughes

Guest Lead-Keyholder

Part Time
Posted Mon, Oct 14
Lauren Hughes

Position Overview:

To lead and support management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

Primary Responsibilities:

  • Directs guest service efforts that are consistent with Altar’d State standards; coaches associates on guest interactions to increase transactions and capture guest opportunities
  • Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards
  • Serve as Manager on Duty when managers are not present
  • Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
  • Ensures attainment of sales and inventory shortage goals
  • Implements merchandise presentation, restocking and recovery to maximize productivity
  • Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
  • Maintains clean store environment

Position requirements:

  • Proven ability to develop associates and hold individuals accountable for performance
  • Ability to function as a role model, ensuring that the guest remains the top priority
  • Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
  • Proven ability to respectfully challenge and motivate the team
  • Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
  • Demonstration of strong verbal and written communication skills
  • Previous retail experience preferred